MTA Begins Help Point Pilot Program In Subway

NEW YORK (WCBS 880) – There’s something new and blue lighting up subway platforms in New York City.

WCBS 880’s Marla Diamond: $300,000 Per Station

The new MTA “help points” are call boxes for information and emergencies that have been placed all along the platforms at the 23rd Street Station as part of a pilot program.

Rider Shamin Mennen was instantly attracted to the bright blue light.

“I think it’s very good. It’s about time since things happened because in the rest of the world such things are in place and we desperately need it,” she told WCBS 880 reporter Marla Diamond.

MTA Chairman Jay Walder got a response within seconds when he tried out the system.

If the pilot project on the Lexington Avenue line goes well, the help points will begin replacing old call boxes, which were often hard to find and difficult to operate.

It will cost about $300,000 per station to install the new call boxes.

Rider Robert Fontinelli thought that price was too steep, saying “this looks like it’s easy to find, but I think it’s a little unnecessary.”

The help points are also currently in use at the Brooklyn Bridge station.

More from Marla Diamond

One Comment

  1. eric vaughn says:

    I am a laid off station agent. I worked for the MTA for 4 1/2 years. My average salary was 38 thousands. Once, while working in Brooklyn, I covered a lunch, there was this guy who was seriously assaulting his girlfriend (he was trying to beat her to death). I had to come to her aid. Another time while working in queens, a guy ran into the station and stated that there were 3 guy trying to rob him. This was followed by 3 guys running into the station with guns and bats. I made them leave the station. Let’s just hope that if anyone is seriously attacked that they live long enough to make it to that box. And furthermore just because an MTA operator picks up right away, your attacker already knows it will be a good 10-15 minutes — if you’re are lucky — before anyone shows up. The MTA also wants customers to use this box to get directions and general information (basically to replace station agents). So you might also found yourself waiting in line.

  2. Peter says:

    A great idea, but $300,000 per station? Even if there were 4 per station (2 per platform), who are they paying for these?

    They’ll just get vandalized like all MTA property.

  3. bill says:

    so 333,000 per station? Is that less expensive then paying the person in the booth you cut?

  4. j hernandez says:

    metro north railroad crossings from brewster to dover are in terrible conditions causing damage to automobiles we tried calling to report this issue for two years our answer to this is WE WILL HAVE ONE OF OUR TRACK SUPERVISORS LOOK INTO THIS MATTER . hopefully you can help thank you

Comments are closed.

More From CBS New York

Get Our Morning Briefs

Listen Live