New Jersey MVC Computers Crash As Extended Hours Go Into Effect

TRENTON, N.J. (CBSNewYork/AP) — Talk about bad timing. 

Computers at all of New Jersey’s Motor Vehicle Commission agencies crashed this morning — the first Monday in a year that offices were opened.

Officials reversed a money-saving decision enacted last summer that closed offices on Mondays. The decision had resulted in long lines and waiting times.

Monday’s outage, which affected several other state agencies, occurred within an hour of the offices opening.

At 9:35 a.m., the MVC issued the following alert on their website: “No agency service due to a technical problem, all motor vehicle agencies are unable to assist customers. We regret the inconvenience and thank you for your patience.”

By 1 p.m., the Office of Information of Technology got service back up and running.

1010 WINS’ Steve Sandberg reports: Motorists Voice Frustrations

One motorist knew that he could be in for the long haul when he took his car to get inspected.

“I brought a book, I got coffee,” he said. “You prepare yourself, you know, you either you wait or you don’t.”

img 3086 New Jersey MVC Computers Crash As Extended Hours Go Into Effect
Cars line up to get inspected at the MVC office in Wayne, NJ on July 11, 2011 (credit: Steve Sandberg/1010 WINS)

State Motor Vehicles Chief Ray Martinez stopped by the Wayne office Monday and told the crowd that the agency has worked out a new schedule that allows almost 10 additional hours for customers.

One disgruntled driver, who took a day off from work to get his license renewed, gave Martinez an earful saying “the system stinks.”

Martinez said by next year, the agency will set up a secured online license renewal system.

“You’re saying that for next year though, but we’re going through it this year,” the motorist said.

The agencies will be open between 8 a.m. and 5.30 p.m. weekdays and until 7:30 p.m. on Tuesdays.

On Saturdays, the offices will operate from 8 a.m. until 1 p.m.

Have you had a bad experience at the MVC? Let us know below…

(TM and Copyright 2011 CBS Radio Inc. and its relevant subsidiaries. CBS RADIO and EYE Logo TM and Copyright 2011 CBS Broadcasting Inc. Used under license. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)

  • Clark A.

    What’s up, Lydia?

  • lydia

    Who needs cars why not take Helicopters like Christie!! Opps i forgot he is special!!! What a MESS NJ is!
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  • karlson

    Blame the GUV! Didn’t he lay off the DMV workers to save money?

    • Truth

      Well at least it’s still free for inspections. NY charges for every inspection. Half the DMV workers do squat anyway. Might as well fire them.

    • DCOnEdge

      the GUV has created a CIRCUS in Jersey! what a buffoon!

  • Bin Robbed

    MVC cost me a $124 fine from Freehold NJ because they didn’t mail me my registration renewal form in the mail as they have always done in the past. I was not aware that my registration was expired and the Freehold police used their license plate scanner system to drive around the Freehold Raceway mall to identify potential violators. The regular NJ fine would of been $54 but Freehold is allowed to make more money by charging the $124 rate that they have assigned. I sent Chris Christie and email and his folks said that this rarely happens.

  • Nick

    The computers are Unionized too?

  • RADIO Rich

    you must be lkidding? anyone who has a NJ drivers license has had issues with the ineptness of the motor vehicles division at one time or another over the years….poor customer service, rude individuals working there and that’s the good news….

  • Al Sharpton

    Thank God Jersey is next to New York State. The state ranks at the bottom of of almost every socio-economic U.S. list…

  • rd

    Why would anyone live in jersey – the state is a mess and they got a govenor who thinks he is a king.

  • Joseph Didonato

    Who needs cars why not take Helicopters like Christie!! Opps i forgot he is special!!! What a MESS NJ is!!!!!!

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