Brooklyn Coffee Shop Owner Says Someone Called 3-1-1 Over Smell

NEW YORK (CBSNewYork) — These days, complaining about something in your neighborhood is as easy as dialing 3-1-1, but one Brooklyn business owner wishes people would handle it the old-fashioned way.

The coffee’s been roasting on Court Street in Carroll Gardens, Brooklyn for more than 50 years.

“I grew up in the neighborhood so I grew up smelling it all my life. It used to come in my windows,” coffee shop owner Joan D’Amico said.

LISTEN: WCBS 880’s Alex Silverman reports

So she was taken aback when a city inspector stopped in last week and “said that he had gotten a complaint, an anonymous complaint,” D’Amico told Alex Silverman.

Someone, it would seem, isn’t too keen on the smell.

“We were a little concerned, so I wrote a note which you’ll see in the window,” she said.

The note reads: “If you have concerns with out roasting schedule, we invite you to come talk to us.”

“We’re willing to rearrange our roasting schedule, you know, we’ll work with you. We’ll work around the problem,” she said.

“I wish people would be more considerate, not be so quick to lodge a formal complaint, because it could really hurt people, could hurt somebody’s livelihood,” she said.

Are people too quick to dial 3-1-1? Sound off in our comments section below…


One Comment

  1. vamp says:

    this store is three blocks from the expressway /bqe/ three blocks from the canal
    near chinese restuarants and dog walkers leaving deposits in our garbage pails, and this misfit complains about a coffee smell, give me a break

  2. James says:

    You live in NYC and COFFEE is the smell you’re complaining about?

  3. Tom says:

    All these liberals moving into the area have something coming to them. They think they own the streets, they can’t even pay their rent on time. I will go back to the old ways and handle these people the old way. Keep roasting that coffee.

  4. JVSR says:

    I know friends who make me bring that coffee 300 miles. It’s all the newbies in Brooklyn who don’t get it. We have been smelling roasting coffee around here since birth – it’s part of what makes our neighborhoods great – Chock Full O Nuts and D’Amico’s. No one invited all these new folks. Why don’t they just go back to Manhattan or whereever they came from where nothing smells like food. You can’t live on Court St and not smell food. Really????

  5. Pushed to the Ocean says:

    Definitely the work of a transplant.

  6. Sailor Boy says:

    Ill drink to that!

  7. Linda Quick says:

    I am a tea drinker.l I HATE COFFEE!!!! But oh does it smell fantastic. How sad roasting schedules have to be adjusted for one person.

  8. my guess is... says:

    …it’s someone new hipster moved in to the neighborhood that only drinks tea. but i take it in stride. soon, when all the media jobs dry up they’ll move back to boise and work on the local newspaper.

  9. Vernon Hell says:

    The complainant must have been a worthless Islamoturd who does not drink coffee. Apparently, the pedophile prophet does not want anyone drinking coffee.

  10. Brooklyngirl says:

    I believe coffee aroma wakes up the senses…have a cup!!!

    1. adam says:

      I rather smell coffee, then other negative aromas.

  11. Victor says:

    Sit back – enjoy the smell and drink some java!

  12. Steve says:

    311 over-called? If the few among that are so inconsiderate weren’t that way, we wouldn’t all call. In my last apartment, someone left a little yippie dog out every morning from 6:30 -7:00 and it barked straight the whole time. Part of the reason I moved, 100 people lived around the courtyard. Now, we have a dude that likes to cut wood at 8 in the morning. Sure it is legal, but can’t he wait? He only seems to have 10 minutes to do. Doesn’t it matter than 150 people live right on top of where he is sawing, or that people like to sleep in on weekends?

    1. Hop sing says:

      How did we get on the subject of morning wood?

    2. Tommy says:

      If you don’t like noise move upstate, NYC is not a quiet place.

  13. Bob says:

    It seems complaining about everything has become NYC’s favorite parlor game. Seriously, you’re in a city of 8 million people. There’s going to be noise. There are going to be odors – some great, some not so great. There will be all sorts of little annoyances that city dwellers consider either part of the charm of city life, or they learn to adapt. For anyone to come and expect everyone to create some sort of silent, sterile bubble for them, well, I’d suggest they buy a few hundred acres up in the mountains and live their lives miles from anyone – or anything – that might disturb their little slice of paradise. Give me a break!

    1. TED says:

      Thats why I got the hell out.

  14. Abner says:

    The smell there of roasting coffee is marvelous.

  15. della says:

    How does anyone know the complaint had to do with the smell of the roasting coffee? In New York, you take your life in your hands if you reach out to someone with whom you might have a legitimate complaint. In this instance, the owner, those who comment and the reporter make an assumption about the nature of the complaint. And he is lamenting the lack of consideration?

    Sorry, I don’t buy this tells the whole story.

  16. see ya says:

    It takes a really big person to make a complaint without using their name.If you do not like the smell close your window or better yet move.

  17. Barbara Bracale says:

    The place has been in business for 50+ years and they get ONE complaint??? Give me a break!! The city inspector should go back and find out who made the complaint and ship him/her to Afghanistan.

    1. Don Juan says:

      So a complaint was made and then was investigated . . . what’s the big deal!

  18. marjami says:

    I wouldnt have changed a thing… what was the idiot complaining about the coffee smell? you cant move to NYC from the corn fields of Iowa and expect the city to adapt to your backwards country way of thinking…

  19. Esmerelda says:

    Whoever did that is a back stabbing coward.
    Then again, I’m sick about people complaining about every little thing as if
    only their wants were important.
    Keep On Roasting !

    1. Don Juan says:

      People in this country don’t complain enough . . .

      1. teetotaler says:

        There are more important stories that never make it to the media.

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