NEW YORK (CBSNewYork) — The Long Island Rail Road said Friday it will waive its $10 ticket refund penalty for customers who were unable to use their tickets because of superstorm Sandy-related service suspensions.

The announcement came a day after the MTA — the LIRR’s parent agency — said it would not refund the fee.

As outlined in the “pledge to customers” that the railroad adopted last year, LIRR officials said they have reviewed the LIRR’s existing policy on refund fees.

According to the pledge, “A customer with an unused one-way or round-trip ticket may receive a waiver of the $10 refund processing fee when a LIRR service suspension is declared on the MTA website.”

That would apply to the LIRR’s shutdown of its entire system in advance of superstorm Sandy.

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