NEW YORK (CBSNewYork) – The Long Island Rail Road said Friday it will waive its $10 ticket refund penalty for customers who were unable to use their tickets because of superstorm Sandy-related service suspensions.
The announcement came a day after the MTA — the LIRR’s parent agency — said it would not refund the fee.
According to the pledge, “A customer with an unused one-way or round-trip ticket may receive a waiver of the $10 refund processing fee when a LIRR service suspension is declared on the MTA website.”
That would apply to the LIRR’s shutdown of its entire system in advance of superstorm Sandy.
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