MOONACHIE, N.J. (CBSNewYork) — More than a month after the levee broke during Superstorm Sandy and put large sections of Little Ferry and Moonachie under water and mud, some residents said their insurance companies have left them high and dry.

As 1010 WINS’ John Montone reported Wednesday, the customers said the insurance companies have ignored repeated calls.

1010 WINS’ John Montone reports

Phil Dittmar’s house, his cars and his clothing were all submerged under muddy water. So Dittmar immediately called insurance agents – a month ago.

“We’re still waiting for the insurance to come down to look at the house,” he said. “It seems to be that they’ve been putting this off, saying they’re going to show up. You wait all day, and you’re not coming.”

But at least Dittmar has flood insurance. Many residents do not.

“We just didn’t think we were in that much of a flood area,” one man said. “We didn’t expect the levees to break and to get the surge.”

One frustrated homeowner said when he calls his insurance company, the recorded phone prompts claim to keep transferring him to the “correct person.”

But there is no correct person, and nobody wants the responsibility, he said.

Have you had a bad experience with an insurance company? Leave your comments below…

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