NEW YORK (CBSNewYork) – Long Island Congressman Steve Israel says he’ll talk to Long Island Rail Road officials about their refusal to refund riders with monthly and weekly tickets that went unused because of a lack of service after superstorm Sandy.

WCBS 880 Long Island Bureau Chief Mike Xirinachs On The Story

While the LIRR does have a refund policy, it includes a $10 fee for each refund transaction, which the LIRR has refused to waive.

“I will use the resources in my office to have a conversation with the Long Island Rail Road to make sure that passengers and consumers aren’t ripped off and they’re treated fairly,” Israel said.

The railroad says it’s just following policy, but say they deserve some understanding given the circumstances.

“Just thought that’s unreasonable that they can’t show any consideration to their customers that have been inconvenienced the most by this storm,” rider Steve Berger told WCBS 880 Long Island Bureau Chief Mike Xirinachs.

While service has been restored to all LIRR branches, it is still not back to a full schedule as Amtrak continues repairs in its East River tunnels.

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