UNIONDALE, N.Y. (CBSNewYork) – The discussion at the monthly Long Island Power Authority trustees meeting focused on ways to improve communication with customers during a major storm like superstorm Sandy.
Following Sandy, many angry residents descended upon the Hicksville headquarters of LIPA to protest the utility’s response to the storm.
Despite the crowds outside the secure building, residents could not get answers as to when their power would be restored.
Trustee Neal Lewis said he believes LIPA did a good job getting the lights back on to customers as quickly as possible, considering Sandy’s impact. But he added that he thinks LIPA did a bad job with communicating to customers about when the power would be turned back on.