911 Call Centers Are Understaffed By About 300 People

NEW YORK (CBSNewYork) – Sunday is just another long day at work for the moms who answer New York City’s 911 calls.

The mostly female staff of the NYPD’s 911 call centers have been ordered to stay for at least four hours of mandatory overtime on Mother’s Day.

The New York Daily News reported that the operators have been warned against calling in sick to avoid the long day. A sick call requires medical documentation of illness, according to the Daily News report.

Mother’s Day is one the days with the highest call volume because so many people are traveling.

The call center’s staffing is about 300 people short of the optimal head count, according to the Daily News.

The mandatory overtime has been in place for about eight months, WCBS 880’s Ginny Kosola reported.

The NYPD did not respond to the Daily News’ request for comment.

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