NEW YORK (CBSNewYork/AP) – A New York City emergency dispatcher is being hailed for spending nearly eight hours on the phone with a woman who had suffered a stroke while rescuers tried to pinpoint the woman’s location.
The New York Post reports dispatcher Joann Hilman-Payne took the call around 1 p.m. Monday and kept the line open until medics found the woman around 8:30 p.m.
The caller, Mary Thomas, was in an Upper East Side apartment. Hilman-Payne struggled to communicate with her because Thomas’ speech was slurred, the Post reported.
But Hilman-Payne kept speaking in an effort to keep Thomas conscious.
Hilman-Payne’s efforts are detailed in a letter from a dispatch captain seeking recognition for Hilman-Payne and her colleagues, according to the Post.
The call was eventually traced to the correct apartment where Thomas was working as a housekeeper. She remains hospitalized.
You May Also Be Interested In These Stories
- Seen At 11: Developing The Right Habits Could Make You A Millionaire
- 2 Suspects Held After Paintball Attacks Leave Several People Injured In Queens
- Jury Convicts Ahmad Khan Rahimi Of All Charges In Chelsea Bombing Case
- Search On For Gunpoint Robbers Targeting Harlem Businesses
(TM and © Copyright 2013 CBS Radio Inc. and its relevant subsidiaries. CBS RADIO and EYE Logo TM and Copyright 2013 CBS Broadcasting Inc. Used under license. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)