NEW YORK (CBSNewYork) — New York City’s 911 system will be getting a lot of new faces.
The city reportedly plans to hire another 150 people to staff call centers, WCBS 880’s Marla Diamond reported Friday.
The NYPD was already set to hire the additional staff, but Police Commissioner Ray Kelly was granted approval this week for the new call-takers.
Emergency operators were forced to resort to pencil and paper to record calls several times this week, but Kelly defended the new system, CBS 2’s Steve Langford reported.
“We think certainly the professionals we have in the NYPD, in the communications division, think this system is a quantum leap beyond the old system,” Kelly said.