NEW YORK (CBSNewYork/AP) – Santa’s biggest helpers are saying sorry.
Shipping problems have snarled UPS and FedEx. The problems are being blamed on overloaded systems and weather troubles in some parts of the country.
The holiday shopping period this year was shorter than usual, more buying was done online and Americans’ tendency to wait until the last possible second to shop probably didn’t help either.
While the bulk of consumer holiday spending remains at physical stores, shopping online is increasingly popular. Online spending in the U.S. from Nov. 1 through Dec. 15 rose 9 percent from the same period last year to $37.8 billion, according to research firm comScore. The National Retail Federation, the nation’s largest retail group, has predicted that overall sales, both in stores and online, will rise 3.9 percent to $602.1 billion this holiday shopping season.