NEW YORK (CBSNewYork/AP) — City health officials have begun using a novel method for spotting food poisoning cases – reading Yelp reviews.
City Department of Health and Mental Hygiene officials said Thursday that they found three unreported outbreaks by sifting through hundreds of thousands of comments on the business review site.
The outbreaks were small, together blamed for only 16 illnesses. Inspectors found food handling problems at the three restaurants. But officials weren’t able to track down exactly what germ in the food made people sick.
One expert called it an innovative way to identify clusters of illnesses from restaurant food.
“Great idea!” said Mike Doyle, head of the University of Georgia’s food safety center. “Many people don’t know how to contact the health department, but they’re so familiar with social media.”
Traditionally, health officials hear about potential food poisonings from doctor reports and phone calls from people who say they got sick. In New York City each year, about 3,000 people complain to the city’s 311 service hotline. Only about 1 percent of those calls pan out and lead to a cluster of illnesses.
The Department of Health and Mental Hygiene got the idea for using Yelp after seeing chatter that helped with a monthlong restaurant investigation in 2011.
Officials reached out to Yelp, and the website agreed to help with a pilot project, said the health department’s Dr. Sharon Balter. Crucial to their investigations is finding the people who get sick, and Yelp members have email accounts that can make that easier, she said.
Yelp sent the health department weekly roundups of restaurant reviews for nine months, beginning in mid-2012. Computer searches narrowed them to postings that mentioned someone getting sick. Investigators focused on illnesses that occurred between 12 and 36 hours after a meal — the time frame for most symptoms of food poisoning to surface.
“Most people assume they got sick from the last place they ate,” but that’s not always the case, Balter said.
They also concentrated on clusters, not single cases. Other germs besides those in tainted meals can cause food poisoning symptoms such as vomiting and diarrhea. Officials sent emails to 129 reviewers, but only 27 agreed to be interviewed.
Overall, three outbreaks involving 16 people were discovered from the Yelp reviews. The city identifies about 30 restaurant-based outbreaks in a typical year, Balter said.
The tainted food included house salads, shrimp and lobster cannelloni and a menu item called macaroni and cheese spring rolls.
Inspections at the restaurants found a variety of food safety violations in food storage and sanitation. Signs of mice and roaches were found at one.
Balter would not identify the three restaurants.
New York is continuing to monitor Yelp reviews, now with a daily report, and is exploring expanding to social media sites like Twitter, Balter said.
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