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Conan Freud

New York City Taxi (file / credit: Chris Hondros/Getty Images)

What Happens When A Complaint Is Filed With The Taxi And Limousine Commission?

The Taxi and Limousine Commission’s Conan Freud says only 11 percent of rider complaints end up in hearings, mostly because those who complain don’t follow up on the case.

07/25/2011