The president of Metro-North Railroad has told Connecticut Gov. Dannel P. Malloy that the commuter rail line cannot reach its target of 95 percent on-time service.
Fifty-eight percent of customers said they were satisfied with on-time performance, down 28 points from 2013.
Buses will replace many trains on the Danbury branch of the New Haven line starting this weekend.
Metro-North’s new president told New Haven line commuters to expect a smoother morning commute when new train schedules are released next month.
Many respondents said they noticed no improvement over the last few months and the most common complaint was late trains.
Following the release of a scathing report from the Federal Railroad Administration, Metro-North Railroad has instituted some new safety measures.
“Metro-North must never compromise safety in the interests of the reliability of its train schedule or the efficiency in its railroad operations,” said the report released Friday.
Riders complained about service delays caused by electrical problems, crowded trains and heating and cooling problems.
Jim Cameron says the Commuter Action Group is encouraging commuters to immediately report problems such as late trains and lack of heat directly to the railroad and copy the complaint via email to their elected official. Complaints will also be tweeted to Metro-North and elected officials.
A published report said Monday night that the president of the Metro-North Railroad has decided to step down.
When the benefit ended Dec. 31, the amount commuters can set aside to pay for their public transit costs before taxes decreased from $245 a month to $130.
Starting on Jan. 1, passengers will face a 5 percent ticket price hike.
Jim Cameron complains the railroad has not been open and honest about the fact that scheduled routes have increased by anywhere from two to 10 minutes because of track work.
It will be up to Gov. Dannel Malloy and legislative leaders to appoint members to the new Connecticut Commuter Rail Council.
Jim Cameron of the council has submitted a question to Metro-North and to the Connecticut Department of Transportation, seeking to determine why nothing was done to stop trains from traveling over the problem track even after the issue was found and identified.