Human error and a flawed dispatch system played a role in a fire that claimed the lives of two young children earlier this year in Queens, according to a report released Tuesday.
At CBS 2’s request, the 911 tapes were released Monday documenting frantic calls for help as a fire raged through a Newark home earlier this month, leaving six people dead.
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An investigation into the fire revealed that ambulances did not arrive until 21 minutes after the first call to 911.
Questions have been mounting about the delayed response time by EMS crews to a deadly shooting at the Short Hills Mall in New Jersey last month.