Caught On Video: Door Of Metro-North Train Open During Trip

Footage Shot Aboard Packed 125th-To-Grand Central Car

NEW YORK (CBS 2) — It was a moving train, open to the elements. Metro-North has launched an investigation into why a door on a crowded commuter train didn’t close when it pulled out of the station.

As CBS 2’s Lou Young reports, the dangerous ride was caught on camera.

The open-door ride began Monday morning at the 125th Street Metro-North station in Harlem — along that long straight run up Park Avenue to Grand Central.

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A door didn’t close on the lead car of an inbound Stamford local. The train was packed, with passengers riding in the vestibule feeling the cold wind from trains speeding by in the opposite direction.

It was a shocking sight for rail commuters.

“Oh, that’s crazy!” rider Marianne Flores said.

“Are you serious? That ain’t good,” rider Glen Delgado added.

No, it’s not. The moment the video was posted online, railroad officials began a search for the car in question and pulled it out of service. They also ordered an immediate door safety check of the entire fleet of aging rail cars — some that have been in service since 1971.

“Is that part of the capital maintenance program?” wondered rider Richard Feldman.

The truth is the long overdue replacement of the old cars is barely beginning. Tests on new replacements are still underway. Meanwhile, the railroad is advising commuters to ride clear of the doors, but veteran travelers know that’s not always possible.

“A lot of times it’s too crowded so you have no choice but to stand by the doo. That’s a death waiting to happen,” rider Dorian Fuller said.

“What can you do, squeeze your fingers in there and try to close it? I mean, that’s when you pull the red rope, right?” Campbell Hines added.

Actually, Metro-North has other advice.

“If a passenger notices an open door,” a spokesman said Tuesday night, “they should immediately move away from the door and notify a conductor who can manually close and lock the door shut.”

The man who took this video said the conductor was notified but hadn’t arrived yet when the door finally slid closed with the help of the nearest passenger.

The first of a new generation of rail cars are expected to hit the New Haven line later this year.

More from Lou Young
  • David

    It won’t be until late 2012 at the EARLIEST before the Hudson and Harlem Lines join the New Haven Line in replacing ALL the old cars. I know this, because progress is going very slowly.

  • Diana

    When are these new trains coming???? I’m annoyed they put those nice pamphlets on the seats but won’t tell us when these disgustingly dirty, dangerous trains are truly going to be replaced. They are already 2 years late. Enough already.

    • Joe

      They are getting there… Metro-North still has testing to complete on the first 20 or so cars already on the property before releasing them into service. Hang in there just a little longer….they can’t rush them….the wait will be worth it. Just ask the Hudson and Harlem riders… :)

  • Joe G

    Well, Thaats New York for ya. And everyone takes it in stride!!!! Not down here in Tampa or Orlando, where I live now. At frreakin Disney Workd, everytime the dumb monorail stops, you gotta hear” Please stand clear of the doors, and then the spanish version(which is too long for me to type here). Oy Vey!!!!
    I miss New York like you can’t believe!!!
    Joe in Tampa

  • Joe

    They don’t have those “Do Not Lean Against The Doors” stickers on trains for nothing, folks. Anything can and will happen at any time. From time to time, a door on a train will fail open, or fail (stuck closed). It’s hardly news… it’s not the first time it has happened on a train and it won’t be the last. Just stand clear, and notify a crewmember. Being safe means to expect anything at any time and be aware of your surroundings.

    P.S. to Ross… those cars in question that had the open door were not Bombardier cars…. those are the ones with the single-piece wide doors. The older New Haven Line cars of which one had the offending door were built by either GE, Tokyu Car, or Morrison-Knudsen (and the new cars for the New Haven Line coming soon are by Kawasaki).

  • Murray Hill

    You think an open door is an issue? There’s a video on YouTube called “how to load people on a train in japan” that shows how they do it. You’ll laugh your [profane] off.

    • Danny

      Hahaha that is freaking hilarious!!!

  • Winston

    In India people even ride on the side of the trains, in back of it, peole are literally pushed in by men and Japan does the same. Let’s not mention China.

  • Larry Vasquez

    this thing is news worthy? it happens all the time here in the philippines…

  • ThePatriotMuckraker

    You must make due with less so that the bankers, corporations and the politicians the control can have more.

  • jack o

    Time to Audit the Safety and Maintenance records

    Lack of Quality Control

    Maybe the supervisor Metro-North responsible for Safety and Maintenance

    should sanction for not doing his job.

    Public transportation – should be safe, so folks can commute to work, school or shop.

  • JFK

    Not an uncommon occurence. Way to go YouTuber.

  • john lee

    i also bet he thinks its still 1971.

  • Lalantha


  • paul

    Seriously? this is hardly “SHOCK VIDEO”, i think. The door shouldn’t be left open, but on a train it does happen from time to time.

  • HA

    Please! The #1 train (NYC MTA) has lots of doors that either sway open during travel or never close.

  • Veteran

    I agree NYPD. Additionally, these folks did not have the common sense to get well away from the opening?

    • nyphonejacks

      you did nor read that it was a PACKED train? i am sure that it there were somewhere for them to move to then they would have moved from the opened door…

  • Ross

    This is Bombardier Product….Those stupid Bombardier engineers from Montreal. Bombardier management should pay more attention to their engineering than playing politics….
    Bombardier is good in playing politic than paying attention to their products.. This is not the first time this thing happens…..
    Canadian Governemnt is pumping tax payers money into this company…

    • Patrick Montauk Line Madigan

      Wrong its an M2 Car made by Budd/GE

  • Jeff Rosen ret NYPD Sgt

    Big deal. The fact this even made news shows how much of a nanny state we became. Years ago on the LIRR diesel trains half the doors in the vestibules were open like that, people stood there, it never made the news, nobody paid any mind to it, and NOBODY fell out.

    • Yes

      Well times has change. I’m sure if someone would had fell out you would have thought different. Yes maybe in your time it was common. But in this time when people don’t expect a door to be open it is a big deal. You can not compare then to now when we are way more advance in life.

    • efd499

      Excellent reply Sgt. Rosen!

    • StormsNYC

      Ah, to long for a bygone era…

      I bet you had to walk uphill in the snow to school both ways as well!

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