Survey: LIPA Has Most Dissatisfied Utility Customers
UNIONDALE, NY (WCBS 880) - Out of all the municipal utilities in the country, the Long Island Power Authority got the lowest customer satisfaction rating, according to the newly released American Customer Satisfaction Index , a survey designed by the University of Michigan.
WCBS 880’s Sophia Hall: LIPA Says They Have Made Improvements
Customer Susan Hobad is not surprised: “I feel that LIPA just takes the money and runs, has no regard for taking care of its customers.”
She said her bills total more than $400 a month over the summer.
“Well, I know it’s expensive. But what am I going to do?” she said. “Maybe if they had some competition, the rates would go down.
A LIPA spokesperson told WCBS 880 reporter Sophia Hall that they care what customers think, and pointed out improvements in areas such as the call center and power outage communications.