Five JetBlue flights were snowbound at Bradley International Airport in Hartford on Saturday. Passengers were stuck on one plane for eight hours.
JetBlue is now sending out full refunds to those passengers.
The Federal Department of Transportation is looking into why passengers were trapped on the planes for so long.
On Monday, JetBlue released a statement which said in part “We apologize to the customers impacted by this confluence of events, as it remains JetBlue’s responsibility to not simply provide safe and secure travel, but a comfortable experience as well.”
Bradley International Airport said handling 23 diverted planes stretched their resources to the limit.
JetBlue could be fined $27,000 per passenger for failing to follow the passenger bill of rights.
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