NEW YORK (CBSNewYork) — Two New York officials released a report on Wednesday detailing overcrowding problems at one of New York City’s busiest emergency rooms.

The report by New York City Councilman Ydanis Rodriguez and Sen. Adriano Espaillat not only catalogs the issues that NewYork-Presbyterian Hospital’s emergency room is facing, but also offers solutions for those deficiencies.

Councilman Rodriguez told 1010 WINS the report suggested a myriad of improvements, including increased staffing, improvements in patient privacy, better access to urgent care centers, and inclusive partnerships with community health providers and professionals.

The report comes on the heals of a public hearing held in early December on overcrowding at the facility.

During the hearing, Espaillat said according to federal regulators, the hospital’s response time is slower than the national average.

“Many local people they rather go to Westchester County, or they would rather go to Yonkers, or another hospital in Westchester County where they feel they’re going to be taken care of quicker,” Espaillat said.

Federal health care regulators said 5 percent of the hospital’s ER patients leave before they’re seen by a medical professional — compared with the national average of 2 percent.

Rodriguez said he hopes the hospital will use the report to improve services and community relations.

“Calling on the hospital to pay attention to those areas that deserves improving in order to provide better services to the patients going to that hospital, especially those coming from northern Manhattan,” he said.

Following the hearing in December, NewYork-Presbyterian Hospital said in a statement, in part, “Every patient who comes to a NewYork-Presbyterian facility receives the same high-quality, compassionate care from our dedicated staff.

Click here to read the full statement from NewYork-Presbyterian Hospital.

“NewYork-Presbyterian Hospital and its employees take enormous pride in serving our community. We are committed to ensuring that all of our patients and their family members receive outstanding, compassionate care and excellent service from our hospital and every member of our team.”

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