By John Montone, 1010 WINS
Excellence is in short supply.
I’m going to sound my age now, but tough. When I was a teenager and I had a job, I did that job right. Even if I didn’t like the job.
Last Friday my wife and I stopped for a drink at a high end establishment in the Garden State Plaza. She ordered a Chardonnay and I ordered a draft beer. The waiter brought her wine about ten minutes later, but not my beer. Had I not asked him where it was he would have left our table without a word. “Something’s wrong with the tap, they have to replace the keg, he explained.” Another ten minutes passed before I saw him again. He apologized but said they were too busy to put in a new keg because it was happy hour. Shouldn’t the keg have been replaced before happy hour, I thought, but did not ask. “I’ll take a bottle of Sam Adams,” I said.
“I can’t give you that for the happy hour price,” he said, “that price only applies to tap beer.”
But the tap was dry.
We decided to take our thirst and our business to another fancy bar where my wife ordered sushi…and got tacos.
Before going home we stopped at Starbucks for a bag of coffee and some wildly overpriced snacks. We waited in line behind two other customers who ordered complicated caffeinated beverages that consumed the attention of about five baristas. Our cashier/barista left his post to aid in concocting the brews. When he finally returned to the register he asked if we wanted a bag. My wife said, yes. Her answer produced a barely audible groan as the barista/cashier was forced into the menial service of opening the bag and placing our items in it. A task he failed to complete. This goateed lad in his early twenties struggled with the bag for a spell then gave up, handing the unopened bag and our coffee and munchies to my wife. Who immediately opened the bag and dropped the items into it.