ALBANY, N.Y. (CBSNewYork/AP) — An audit of the state agency in charge of enforcing New York’s Do Not Call Law finds that only a couple of the hundreds of thousands of annual complaints of violations get investigated.

A report released Friday by state Comptroller Thomas DiNapoli says only two complaints made in 2016 and 2017 were referred for enforcement to the Department of State’s Division of Consumer Protection. The Democrat says that’s out of the more than 400,000 complaints of law violations made by New Yorkers each of those years.

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Web Extra: Read the report (.pdf)

Auditors also found the amount of fines levied for Do Not Call violations dropped from $1.9 million to $44,000.

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“The Do Not Call Registry was created to help consumers avoid unwanted, nuisance calls from telemarketers, but requests to investigate violations of the law are going unanswered,” DiNapoli said.

DiNapoli’s report says the complaint unit’s effectiveness was hampered by job vacancies and turnover.

The Department of State, which agreed with the audit’s findings, says it’s working to correct the deficiencies.

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(© Copyright 2018 CBS Broadcasting Inc. All Rights Reserved. The Associated Press contributed to this report.)