NYC's Computer-Aided 911 System Shuts Down For Nearly 20 MinutesEMS operators were forced to grab pen and paper to take down information and dispatch ambulances.
NYC Council Holds Hearing Into Report On Overhaul Of 911 SystemThe City Council is holding a hearing following a scathing report on the overhaul of the 911 system.
Report: NYC's Overhaul Of 911 System Delayed, Over BudgetNew York City's effort to modernize its 911 system is years behind schedule and $700 million over budget, a Department of Investigation probe found.
Elected Officials, Others Call For Change To NYC's 911 SystemAccusations of major delays in the city's 911 emergency response system was the subject of a rally and two City Council hearings on Friday.
Questions Persist On 50th Anniversary Of Kitty Genovese's MurderThursday marks the 50th anniversary of one of New York's most infamous and most studied crimes.
City Launches New 911 Response Tracking WebsiteNew York City residents have a new tool to track 911 response times: a website that shows weekly averages for how long it took to get to fires, medical emergencies and other types of calls.
DOI: Human Error Caused Delayed Response In UWS Crash That Killed 4-Year-Old GirlAriel Russo was walking with her grandmother Katia Gutierez on June 4 when authorities said the SUV of a teenage driver being chased by police jumped the curb on Amsterdam Avenue.
Quinn Calls For More Ambulances After 30-Minute Wait For ResponseOne day after Quinn blasted the 911 response time, she met with FDNY Commissioner Sal Cassano and Deputy Mayor Cas Holloway.
City Department Of Investigation To Probe New 911 SystemAfter Ariel Russo was struck by a speeding SUV while walking to pre-kindergarten with her grandmother, there was a four-minute delay before EMS was dispatched.
Emails Appear To Reveal Officials Knew Of 911 System Lost Calls IssueThe emails obtained by CBS 2 were written a day after the death of 4-year-old Ariel Russo, who was killed in a car accident on the Upper West Side.
Grandmother Of 4-Year-Old Killed In UWS SUV Crash: 'I'm Devastated'Katia Gutierez was wheeled out on a stretcher from St. Luke's Hospital on Wednesday. The fact that she was going home was a sign of progress, but the emotional setback she will face is almost unbearable.
City Council Holds Hearings On 911 System Glitches, Response TimesEmergency dispatchers, firefighters and EMS workers say the city's new $2 billion modernization of its 911 system, which includes using new technology and a new backup call center, is unreliable.
City Council To Discuss Reported Glitches, Delays In 911 SystemIn the wake of the death of a 4-year-old girl on the Upper West Side, the City Council will hold a meeting Monday on reported glitches with the 911 system.
Outrage Becoming The Norm When It Comes To New York City's New 911 SystemDocuments obtained by CBS 2 show delays in calls coming to EMS ranging from minutes to hours. One delay was two and a half hours and another was five hours.