NEW YORK (CBSNewYork) — A new survey has found that for the third year in a row, the majority of subway announcements were clear and accurate during delays or disruptions.
The Straphangers Campaign found the announcements of delays were correct, clear and ungarbled 52 percent of the time.
“Having a majority of the announcements during delays being announced is a win for the riders,” Straphangers Campaign Field Organizer Jason Chin-Fatt 1010 WINS. “It helps lower some anxiety riders experience anytime a train is stopped.”
The survey found delay announcements were not made at all 13 percent of the time, nine percent were inaudible or garbled and 26 percent were rated “incorrect.”
The Straphangers Campaign also found that 86 percent of basic announcements made on subway cars are clear and accurate, a figure largely unchanged from their last survey in 2012.
Basic announcements were defined as stating the name of the station, destination or direction, train letter or number, and transfer opportunities.
The L and Q lines received perfect scores for basic announcements while the R train was dubbed the worst line for the second year in a row.
The survey found 56 percent of basic announcements made on the R train were adequate.
“We saw a significant improvement on the 7 line as well as the B and then a decline on the announcements on the 1 train,” Chin-Fatt told WCBS 880.
The survey was conducted by 79 volunteers between January and May.
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