NEW YORK (CBSNewYork)New York City is expanding its 311 service to include the subway system.

Mayor Bill de Blasio said the upgrade will help address homelessness and panhandling.

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Riders and workers will be able to use the 311 app to report issues they see on the subway and get people the help they need.

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This 311 service is available around the clock, 365 days a year in multiple languages.

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Mayor de Blasio said it’s the largest expansion since the program was introduced 20 years ago.

CBSNewYork Team